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Strategic Marketing Plan

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Return & Refund Information and Conditions of Sale

Updated 8/15/2020

Greyhound Broadband is a Prepay service:

All monthly charges are not refundable and not exchangeable, and any unused services of your plan are forfeited when you cancel your account. 

Payment for monthly service is due on the original order date. Accounts with late payment will be suspend after 1 day.  Accounts over 14 days past due will be closed.  

Speeds are not guaranteed and vary based on tower load, time of day, distance to tower. 

Greyhound Broadband is providing internet access using third party cellular towers. Towers may suffer outages due to maintenance, storms or other acts of God.  Greyhound is not responsible for any loss of income or sales during an outage. Many cell towers are leased by carriers.  Greyhound prepays for your service should you lose service based on decisions made by the third-party carrier we cannot refund a partial month of service. 

For cancellations please

Cancellations Only:

For cancellations please email at cancel@greyhoundbroadband.com.

Refunds:

If you are not completely satisfied with your order, Greyhound Broadband offers a 10-day service cancellation policy during which you may request a stop of service by contacting customer support at 1.877.358.6257. Start-up customers working with tech support may be given an extension up to 30 days. If returning after 10 days the return must include the tech support ticket number from your customer portal. Customers meeting the guidelines will be given a refund less network registration fee and freight.

If the Greyhound Broadband procedures are not followed you may incur a reduced refund or no refund at all.

In the unfortunate event that you would need to return your modem or antenna back to Greyhound Broadband Inc. we have made it extremely simple to return the equipment to the following address listed below:

You must include all equipment in the original packaging!

RETURN ADDRESS FOR ALL PACKAGES:

Returns

Greyhound Broadband Returns

11875 West Little York Suite 501

Houston, TX 77041

Important product returns procedures and exceptions:

Return shipping costs are the responsibility of the customer.

In the unlikely event that an item is missing from your order or the order is in any way damaged/incomplete, you must report the issue to us within 5 days. Greyhound Broadband is NOT obligated to replace missing/damaged items if they are not reported within 5 days.

Shipping charges and network registration fees are NOT refundable.

In the event that your package has to be redirected by FedEx/UPS after it has shipped due to customer error or request (e.g. you entered an incorrect address when placing the order OR you simply decide you want it delivered to an alternate location once it’s already in transit), you will automatically be charged a $12 redirect fee.

Exceptions:

The original product(s) must be returned in otherwise new condition with ALL original materials (original packaging, manuals and accessories). All returned items will be inspected upon receipt at our warehouse, and if the product(s) is scratched, dirty, missing packaging/parts or in otherwise used condition your total refund will be decreased or denied.

You MUST contact us via support email before returning an order – if you return products without contacting Greyhound Broadband for an RMA there will be an automatic 20% restocking fee that is applicable to all items being returned for a refund.

We are NOT obligated to offer full or partial refunds for returns WITHOUT an RMA number.

Any refused shipments will incur a 20% restocking fee plus the cost of return shipping.

If you are returning a product that came with free accessories, you must return the free accessories as well. If you fail to return the accompanying free accessories, your refund will be reduced or you will be charged our regular sale price for the free items.

By purchasing from our web site you acknowledge that you have read and agree to all terms and conditions on our site.

If you have already ordered from Greyhound Broadband and need technical support, please do not hesitate to call our 24/7 tech support line 1.877 358.6257 or email us at support@greyhoundbroadband.com. We are proud to provide excellent technical support and would be happy to assist you!